For Stark Future , integrity and transparency are fundamental pillars of our operation. Aware of the importance of maintaining an ethical and responsible work environment, we have implemented a Whistleblowing Channel that allows you to confidentially report any conduct that you consider contrary to our corporate values, our code of ethics or applicable legislation.
This channel is designed to be a safe and accessible resource, ensuring the confidentiality of those who wish to make a report and guaranteeing that there will be no retaliation of any kind for those who act in good faith. Protecting the identity of the whistleblower is a priority, and we offer the option to file reports anonymously if preferred.
The Stark Future Whistleblowing Channel is designed to be accessible and serve a wide range of stakeholders inside and outside our organization. This channel is available to:
- Managers & Employees
- Interns and Temporary Staff
- Agents & Intermediaries
- Collaborators and Prescribers
- Clients
- Shareholders
- Former Employees
- Job Candidates
- Business Partners
- Local Community & Stakeholders
- Any third party related to our activity,
This channel is not the appropriate means to manage customer complaints related to product quality, after-sales service, warranties, or any other aspect related to the experience of buying or using our electric motorcycles.
For queries, doubts or complaints specifically related to our products, as well as to obtain direct support from Stark Future, we urge you to go directly to our dedicated Support Center. This space is specially designed to provide fast and effective assistance, guaranteeing a satisfactory experience and solutions suitable to your needs.
Please access the following link to contact our support:
https://starkfuture.com/support
Areas of interest for this channel include, but are not limited to, conduct that violates our code of ethics, internal policies, or any form of illegal or inappropriate behavior, including discrimination, harassment, fraud, corruption, and non-compliance with our security and environmental policies.
The reporting process is simple and can be done through our Digital Platform, which is available 24/7, ensuring an easy and secure reporting process, accessible from any device through the following link:
https://starkfuture.factorialhr.es/complaints
Once a complaint is received, a diligent and objective investigation process is initiated, always respecting the rights of all parties involved and ensuring the fair resolution of the situation. We are committed to acting quickly and effectively, keeping the whistleblower informed, if they have chosen not to remain anonymous, of the progress and conclusion of the investigation.
At Stark Future, we are committed to continuous improvement and consider the Whistleblowing Channel to be an essential tool in our effort to maintain and improve our business practices, ensuring an ethical, safe and respectful work environment for all.
